Privacy policy
Last updated: 29 September 2026
This Privacy Policy describes how RC(the 'Site', 'we', 'us' or 'our') collects, uses and discloses your personal data when you visit our Site, use our services, make a purchase at retro-club.shop (the 'Site'), or otherwise communicate with us about the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How we collect and use your personal data
To be able to provide the Services, we collect personal information about you from various sources, as explained below. The information we collect and use depends on your interactions with us.
In addition to the specific use explained below, we can use the information we collect about you to communicate with you, provide or improve the Services, comply with all applicable legal obligations, enforce applicable service terms, and to protect or defend the Services, our rights and the rights of our users or others.
What personal data we collect
The types of personal data we obtain about you depend on your interactions with our Site and your use of our Services. When we use the term "personal data", we mean data that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information we collect directly from you
Information you provide to us directly through our Services may include the following:
- Contact details, including your name, address, telephone number and email address.
- Order details, including your name, billing address, delivery address, payment confirmation, email address and telephone number.
- Account details, including your username, password, security questions and other information used for account security.
- Customer support information, including the information you share in communication with us, for example when you send a message through the Services.
Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but in that case you may not be able to use or access those features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services ('Usage data'). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, which collect payment data (for example bank account, credit card or debit card details and billing address) in order to process your payment, fulfil your orders and provide the products or services you have requested, so that we can perform our contract with you.
- When you visit our Site, open or click emails that we send to you, or interact with our Services or adverts, we may, or third parties with whom we cooperate, automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
All information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, Websites and third-party links.
How we use your personal data
- Providing products and services. We use your personal data to provide the Services under our contract with you, including processing your payments, fulfilling your orders, sending notifications relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging delivery, facilitating returns and exchanges, and providing other account-related features and functionality. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services that you may wish to use. In that case, Shopify processes your data as described in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and showing you advertisements for products or services. This may involve using your personal data to tailor the Services and advertising on our Site and other websites more closely to you. If you are resident in the EEA, the legal basis for these processing activities is our legitimate interest in marketing our products under Article 6(1)(f) GDPR.
- Security and fraud prevention. We use your personal data to detect, investigate and take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login details secure. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe that your account has been compromised, please contact us immediately. If you are resident in the EEA, the legal basis for these processing activities is our legitimate interest in keeping our website secure for you and other customers under Article 6(1)(f) GDPR.
- Communication and service improvement. We use your personal data to provide customer support and improve our Services. It is in our legitimate interest to communicate with you, provide effective services and maintain our business relationship with you under Article 6(1)(f) GDPR.
Cookies
Like many other websites, we use cookies on our Site. Specific information about the Cookies we use regarding supporting our store with Shopify can be found via https://www.shopify.com/legal/cookies. We use cookies to support and improve our Site and Services (including remembering your actions and preferences), to carry out analytics and to better understand how users interact with the Services, in our legitimate interest in operating, improving and optimising the Services. We may also allow third parties and service providers to use cookies on our Site in order to tailor the services, products and advertising on our Site and other websites more closely to you.
Most browsers accept cookies automatically by default, but you can adjust your browser settings to remove or reject cookies. Please note that removing or blocking cookies may adversely affect your user experience and may cause some Services, including certain features and general functionality, not to work correctly or to become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How we disclose personal data
In certain circumstances, we may disclose your personal data to third parties for the performance of contracts, legitimate purposes and other reasons covered by this Privacy Policy. Such circumstances may include:
- With suppliers or other third parties performing services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, handling and delivery).
- With business and marketing partners to provide services and show you advertisements. Our business and marketing partners will use your data in accordance with their own privacy statements.
- When you direct us, ask us or otherwise consent to our disclosing certain information to third parties, for example in order to provide products to you or through your use of social-media widgets or login integrations.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce applicable terms of service; and to protect or defend the Services, our rights and the rights of our users or others.
We disclose the following categories of personal data and sensitive personal information about users for the purposes which are explained above in 'How we collect and use your personal data' and 'How we disclose personal data':
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal data without your consent or for the purpose of deriving characteristics about you.
With your consent, we share personal data to perform advertising and marketing activities as follows.
Websites and third-party links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or are not operated by us, you should review their privacy and security policies and other terms. We do not warrant, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Information that you provide in public or semi-public areas, including information shared on third-party social networks, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links on our Site does not in itself imply approval of the content on those platforms or of their owners or operators, except as stated in the Services.
Children's data
The Services are not intended for use by children and we do not knowingly collect personal data about children. If you are the parent or guardian of a child who has provided us with personal data, please contact us using the contact information below to request that they be deleted.
As at the effective date of this Privacy Policy, we have no actual knowledge that we 'share' or 'sell' (as those terms are defined under applicable law) the personal data of individuals under 16 years of age.
Security and retention of your data
Please note that no security measure is perfect or impenetrable and we cannot guarantee 'perfect security'. In addition, information that you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on several factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or comply with other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. These rights are not absolute, may apply only in certain circumstances, and in some cases we may reject your request to the extent permitted by law.
- Right to access/know: You may have the right to request access to the personal data we keep about you, including details on how we use and share your data.
- Right to delete: You may have the right to request that we delete the personal data we hold about you.
- Right to correction: You may have the right to request that we correct incorrect personal data that we hold about you.
- Right to portability: In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal data that we hold about you and to ask us to transfer it to a third party.
- Right to opt out of sale, sharing or targeted advertising: You may have the right to ask us not to 'sell' or 'share' your personal data, or to opt out of the processing of your personal data for purposes considered to be 'targeted advertising' under applicable privacy law. Please note that, depending on where you are located, if you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will automatically treat that signal as a request to opt out of the 'sale' or 'sharing' of information for the device and browser that you use to visit the Site.
- Right to restriction of processing: You may have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Right to object: If you are in the UK, you may have the right to object to certain processing of your personal data. You can object to direct marketing at any time.
- Withdrawal of consent: When we need your permission to process your personal data, you may have the right to withdraw this consent.
- Appeal: You may have the right to appeal against our decision if we refuse to process your request. You can do this by responding directly to our rejection.
- Manage communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in the emails that we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders that you have placed.
You can exercise any of these rights where this is indicated on our Site or by contacting us via the contact details below.
We will not discriminate against you for exercising any of these rights. Before responding substantively to a request, we may need to collect information about you, such as your email address or account details, in order to verify your identity. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf to exercise your rights. Before accepting such a request, we will require the representative to provide evidence of their authority to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the period required by applicable law.
Complaints
To make a data protection complaint, email us at info@retro-cl.com and state that it is a data protection complaint. We will acknowledge it within 30 days of receiving it. Without undue delay, we will take appropriate steps to investigate, keep you informed and tell you the outcome. If you remain dissatisfied, or if you otherwise wish to do so, you may complain to the UK Information Commissioner's Office (ICO) through its complaints service or call 0303 123 1113. If you are in the EEA, you may instead complain to your local data-protection authority; a list is available here.
International users
Please note that we can transfer, store and process your personal data outside the country in which you live. Your personal data is also processed by staff and external service providers and partners in these countries.
If we transfer your personal data outside Europe, we rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, where relevant, unless the data are transferred to a country which has been established to provide an appropriate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, call us or email us at info@retro-cl.com or contact us at Bonham Strand, Sheung Wan, HK, HK.
In the context of applicable data protection legislation and if not explicitly stated otherwise, we are the controller of your personal data.